This page sets out the terms of use of Zavy 360’s website (“Terms of Service”) and these terms apply to and govern your participation in your use of Zavy 360’s services (“Services”) regardless of whether you are a freemium account user or a paid subscriber. For all intents and purposes, Zavy 360’s Services refer to the various features offered by the practice management software designed to assist doctors in their telehealth practice, including but not limited to appointment management, automated patient SMS reminders, telehealth and clinical notes, and patient communication platform. In order to participate in our Services, you must agree to be bound by these terms. We have provided abbreviated language to help you navigate some of the legalese below.
1. Participation
Your participation in Zavy 360 Services will be subject to the Terms of Service set out on this page.
Your participation in Zavy 360 Services is subject to the Terms of Service set out on this page. The Zavy 360 Terms of Service (including the Zavy 360 Privacy Policy) are incorporated by reference and will control any provisions not explicitly addressed in these terms. The Terms of Service continue to apply for as long as you use Zavy 360 Services. If you are no longer a customer of Zavy 360, your access to and participation in the Services will be terminated.
You are responsible for ensuring that all Authorised Users comply with these Terms of Service, and you assume full liability for their actions within the platform.
Zavy 360’s Privacy Policy explains how we collect, use, and protect the information submitted to the Services. By using the Services, you confirm that you have read, understood, and agreed to the Privacy Policy and its terms.
1.1 Acceptable Use/Conduct
You are solely responsible for your conduct and your data related to the Services. You warrant that you have all rights, licenses, authorisations, and consents required to use the Services, including without limitation in respect of your data.
You agree to only use Zavy 360’s website in accordance with its terms and applicable laws. You may be held personally liable for any unlawful use of this website. Such violations may subject you or your staff to civil and criminal penalties. You must not (and must ensure that any of your Authorised Users do not):
use the Services, Zavy 360’s website in a way that may infringe the rights of any third parties;
interfere with or disrupt the integrity or performance of the services, or upload or permit any virus or malicious code to adversely affect the Services or any associated equipment;
reverse engineer, circumvent, decompile or disassemble, or otherwise attempt to derive the source code of the Services or any part of it; or
copy, reproduce, publish, exploit or use any part of the Services for the purpose of resale, to offer or make available products or services similar to the Services or for any purpose other than as expressly permitted under these Terms of Service.
You acknowledge and agree that the above conditions apply to all Authorised Users of the Services, including those who are currently using a Freemium account. Further, Freemium Account users also agree not to create multiple accounts with the intention of abusing the Services and circumventing the system.
Zavy 360 reserves the right to review user accounts and terminate access if an account is suspected to be created for competitive analysis, reverse engineering, or any unauthorised commercial use. If you are found to have misrepresented your identity or intent, your access to the platform may be terminated immediately without refund, and legal action may be pursued.
2. Services
2.1 License to Use the Services
Zavy 360 Services may range from wholly new product lines to changes to existing product features. We are giving you a license to use the Services. By agreeing to and complying with these Terms of Service, we grant you a non-exclusive, revocable, non-transferable, limited license to use the Services.
You may use the Services solely for your internal business operations and not for any commercial resale, redistribution, or unauthorised access by third parties. The Services, including any software that forms part of the Services, are made available to you, your company, and/or staff only for your personal use or internal business purposes, and such use must comply with all applicable laws, rules, and regulations, including without limitation privacy laws, and must not infringe or violate third-party rights.
2.2 Zavy360 Services Are As Is
By accepting these terms or using the Services, you understand and acknowledge that the Services are made available on an “As Is” or “As Available” basis.
Zavy 360 will endeavour to make the Services available 24 hours a day, seven days a week. However, you acknowledge and agree that the Services may occasionally be unavailable during periods of planned or unscheduled maintenance and at times, unexpected outages. Zavy 360 may perform unscheduled maintenance at any time but will only do so if deemed necessary.
Planned maintenance, including feature releases and continual product improvements, will generally be communicated via in-app banners. While we strive to minimize disruptions, you acknowledge that occasional downtime is possible.
Zavy 360 is not liable for any loss, damage, or business disruption caused by scheduled maintenance, system updates, or unforeseen outages. The Services may contain bugs, errors, and other problems. YOU ASSUME ALL RISKS AND ALL COSTS ASSOCIATED WITH YOUR USE OF THE SERVICES.
